BNK603 Final Term Paper 2010

FINALTERM EXAMINATION

Spring 2010

BNK603- Consumer Banking

1. Role of groups in credit risk management (3)
2. To whom the credit risk department gives support (3)
3. Attributes of an effective ERM report (5)
4. 20/20 customer experience (5)
5. Give reasons of trend in declining in client relationship with bank and the solutions (5)
6. Change Management in service design
7. Recovery / Collection process
8. Documentation of housing finance
9. Responsibilities of Regional Credit Administration Department?
10. Alternative Face to Face Business?
11. What is on demand business?